My sister recently got a job at Canadian Tire, and their training program sounds similar to the one you're describing. There are a whole bunch of different lessons she can complete on the computer, and she gets paid for every one she does.
There's this one lesson that shows you the right and wrong ways to ask a customer if they need help with something. Wrong: "What are YOU lookin' at the drills for!?" accompanied by suspicious, disgusted look. And another that teaches you how to handle it if a customer doesn't want a drill after all, god forbid: Employee: "Do you need a drill?" Customer: "No." Employee: *looks suicidal*
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Date: 2006-05-23 07:10 am (UTC)My sister recently got a job at Canadian Tire, and their training program sounds similar to the one you're describing. There are a whole bunch of different lessons she can complete on the computer, and she gets paid for every one she does.
There's this one lesson that shows you the right and wrong ways to ask a customer if they need help with something. Wrong: "What are YOU lookin' at the drills for!?" accompanied by suspicious, disgusted look. And another that teaches you how to handle it if a customer doesn't want a drill after all, god forbid:
Employee: "Do you need a drill?"
Customer: "No."
Employee: *looks suicidal*
Pretty entertaining. ^_^